A fast connection is great — but your real online experience depends on more than just “speed.” Streaming, video calls, and gaming all rely on a mix of performance factors like latency, jitter, and upload stability.

Here’s your simple guide to understanding those metrics — and why Telem’s award-winning network leads the island in real-world performance.

1. Download Speed — Your Everyday Powerhouse

This affects how fast you receive content:

• Streaming movies
• Loading webpages
• Downloading files

Telem advantage: Telem won the Ookla® Speedtest Award™ for Fastest Internet in St. Maarten (1H 2025) — meaning customers on Telem measured the highest download performance island-wide.

That’s not marketing — that’s independent data.

2. Upload Speed — Essential for Gamers & Remote Workers

Upload speed determines how fast you send data:

• Video calls
• Gaming responsiveness
• Uploading files
• Live streams

Telem advantage: Strong upload performance is part of why Telem earned the Ookla® Speedtest Award™ for Best Internet in St. Maarten (1H 2025) — representing the strongest overall fixed internet performance on the island.

Gamers especially benefit from the extra responsiveness that solid upload speeds provide.

3. Latency (Ping) — The Real-Time Factor

Latency is the delay between your action and the network’s response.

Low latency =

• Smooth gaming
• Clear video calls
• Snappy browsing

Telem advantage: Telem won the Ookla® Speedtest Award™ for Best Gaming Experience (1H 2025) — a direct indicator of excellent latency performance.

If you game, this is the metric that matters most — and Telem leads in it.

4. Jitter — Consistency Matters

Jitter shows how much your latency fluctuates.

High jitter causes:

• Lag spikes
• Broken video calls
• Stuttering audio

Telem advantage: Jitter is a core component of Ookla’s Gaming Experience scoring — and Telem’s award confirms the network’s superior stability.

When your internet “feels” smooth, this is why.

5. How to Speed Test the Right Way

To get accurate results:

• Best: plug your device directly into the modem
• Good: use Wi-Fi near your router on a modern device (Wi-Fi 6)
• Pause all streaming/downloading during the test

This ensures you’re measuring your connection — not home Wi-Fi limitations.

6. Your Wi-Fi Setup Matters (More Than You Think)

A great internet connection can still “feel slow” if your Wi-Fi setup isn’t optimal.

That’s why Telem introduced Super Wi-Fi, included free with every new fiber connection — ensuring customers can fully experience their award-winning internet throughout their home.

Final Thought

Understanding these metrics helps you make the most of your connection. And with Telem’s triple Ookla® Speedtest Award™ wins, you’re backed by the independently verified best overall internet experience in St. Maarten — from streaming to gaming and everything in between.