Find quick answers to your most frequently asked questions or contact our support team anytime.
Our branch is open on weekdays at 8:00 am with Cashier Services until 3:30 pm and Customer Services until 4:00 pm.
All TelEm invoices are sent electronically to your registered email address. Make sure your account information is up to date. If you wish to update your email address, please send an email to info@telemgroup.sx. Make sure to include your account number and a copy of a valid ID/passport of the account holder.
For Business Applicants:
Chambers of Commerce form no older than six months
A valid ID of 1 of the directors on chambers
For Residential Applicants:
A valid ID
Postpaid plans: registration form or GEBE utility bill
Follow the easy steps below to set up your TelEm data settings:
iOS
Go to SettingsCellular or Mobile Data
Cellular Data Options or Mobile Data Options
Cellular Network or Mobile Data Network.
Enter the settings internet.telcell.an in all APN fields.
Android
Go to your phone settings:
Click on:Connections
Mobile Networks
Access Points Names
Create a new access point:
By Name add: TelCell
b. By APN add: internet.telcell.an
c. By Authentication type: select PAP or CHAP
Say hello to better speeds, smoother streams, and endless scrolls.
Experience the new Fiber plans, built for life on St. Maarten.