Internet Application

Apply for all Telem services fast and easy online. To get started with your internet application, simply select your preferred service and complete the Telem Service Application Form. Our team will review and process your request, and you’ll be contacted within 10 business days—soon you’ll be connected!

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Internet

Fiber

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Internet

Are you a new or Existing customer?(Required)

New customer

Existing customer

Account number(Required)

Select your type of request:(Required)

Super Wi-Fi

Upgrade Package

Relocate

Cancellation

Are you located in a Fiber Ready Area?(Required)

YES

Check Availability

Is there a Fiber modem on location?(Required)

YES

iIf your modem is attached to the wall or not easily accessible, please call Help Desk via 611 or 548-HELP (4357) for assistance.

Please upload an image of one of the following:

Photo of label at back of modem (if not attached to wall)
Photo of Do’s & Don’ts flyer (if left behind by previous occupant)
Photo of front of modem with either FSAN or CID (printed on yellow sticker)

"Please upload an image of one of the following:"(Required)

Accepted file types: jpg, gif, png, pdf, Max. file size: 2 MB.

Are you located in a Fiber Ready Area?(Required)

YES

Check Availability

Check availability

Unfortunately, your street is not ready for Fiber yet. We’ve still got your covered. Apply for one of our Duo Play or Triple Play plans on DSL.

Learn More

We’ve got good news. Your street is ready for Fiber. Apply or upgrade your services online and schedule your appointment.

Reasons for cancelling(Required)

How many pods would you like to add?(Required)

Do you wish for one of our technicians to install your Wi-Fi pod?(Required)

Yes $50

Contact number(Required)

Email address(Required)

Which services would you like to cancel?(Required)

Date Effective(Required)

Select Plan(Required)

Postpaid

Prepaid

Select Plan(Required)

Postpaid

Prepaid

Fiber Prepaid(Required)

Fiber Postpaid(Required)

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Smart Wi-Fi add-on(Required)

Yes

Boost your home internet Experience with Smart Wi-Fi from TelEm. Our Smart Wi-Fi solutions is designed to eliminate dead zones and to provide uninterrupted WiFi throughout your home. Convenient 12 month payment plans are available. Select which plan works best for you.

Smart Wi-Fi plans(Required)

Would you like to request an IP Address?(Required)

Yes

What will this IP address be used for:

VPN

Remote Access

Security Camera

Other

New or Existing IP Address?(Required)

New

Existing

Public IP(Required)

To process your request please provide us with the information below:(Required)

First Name * Last Name *

Physical Address:(Required)

Address Line 2 City State / Province / Region

Current Address(Required)

Address Line 2 City State / Province / Region

New Address(Required)

Address Line 2 City State / Province / Region

Date Effective(Required)

Mobile Number(Required)

Phone Number(Required)

Personal Email:(Required)

Workplace

Work Number(Required)

Day

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Time Slots

08:00 – 10:00

10:00 – 13:00

13:00 – 15:00

15:00 – 17:00

Please upload a copy of your ID/passport(Required)

Max. file size: 40 MB.

Please upload a copy of a utility bill(Required)

Max. file size: 40 MB.

Terms & Conditions

Packages listed are exclusively available in Fiber ready areas.
All speeds are“up to”indicated speed.
All Internet packages include a free internet modem. Installation fees may apply.
*Postpaid minutes included are TelEm to TelEm and TelEm to TelCell only.
**Prepaid plans have an additional charge of $10. Standard calling rates apply.
All Triple Play plans include the TelTV+ Basic Package (100 Channels).
TelTV+ add-ons will be charged in addition to your Triple Play Package.
TelTV+ has a onetime fee of $65 per set-up box. A subscription fee of $10 /month applies per additional set-up box with a maximum of 5 simultaneous streams per account.

Authorization * / **
All applicants must adhere to the terms and conditions stated in the TelEm Group General Terms and Conditions. If applicant is part of a special promotional campaign and/or receives a modem at no charge, applicant agrees to be bound by a 1-year contract.

Residential Connections */**
A copy of a local ID (Dutch ID card or Passport) and proof of address (registration form from the Census Office no older than 6 months or utility bill no older than 2 months) must be included with this application form. If these cannot be provided, a recent census registration form from the Census Office (not older than 6 months) in combination with a non-local ID is also acceptable.

Security Deposit*
A security deposit of $1500 per line is required for non-residents who apply for a Postpaid Triple Play package. Upon termination of the account the security deposit will be refunded to the customer after deduction of any outstanding invoices.

Early termination * / **
If, during the minimum contract period, the customer cancels the service or TelEm Group cancels the service due to a breach on client's part, the customer will be charged an early termination fee. The early termination fee is the total of charges that would have been paid between the date of cancellation and the end of the contract period.

Ownership and use of the equipment and cable * / **
The Customer acknowledges and agrees that the equipment (cables, pipes and box placed on the premises) provided by TelEm Groups at all times belong to and remain the property of TelEm Group. To protect TelEm Groups interest in the equipment, we ask, and you agree, that you will not: (a) sell the equipment; nor(b) damage the equipment; nor(c) give a third-party possession or use the equipment without our prior consent. Your TelEm Fiber Internet connection is for personal use only and cannot be sold, rented or shared in any other way, without TelEm’s written approval. Note: As part of the installation process, we ask, and you agree that trenching and drilling may be required to facilitate the installation of the equipment. Permission from landlord or property owner is required for installation TelEm reserves the right to terminate this contract at any time, in case of non-compliance to these terms and conditions.

*Postpaid **Prepaid

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Internet Application

Internet

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Terms & Conditions

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